Yes! We have several social media sites you can visit and participate on.

• PrimeMyBody on Facebook
• PrimeMyBody on YouTube
• PrimeMyBody on Instagram

Everyone has access to the support portal in their PrimeMyBody account. To create a ticket, log into your PrimeMyBody account and click on Support. This will take you to the Support Portal where you can create and reply to tickets.

We always recommend that an individual speak to their health care provider before taking any supplement. Additionally, we do not claim that our products diagnose, treat, cure and/or prevent any medical condition, disease or illness. Finally, we do not offer medical advice regarding our products or the consumption thereof. Please speak to your health care provider on what is best suited for you.

There are a number of common reasons why a credit card might be declined. Regardless of the reason, before attempting another transaction, please review the following steps.

Step 1: Verify Your Information Verify the billing information matches the information on the card you are using before submitting again.

Step 2: Contact Your Provider Contact your card issuing bank or credit card provider and escalate the call.

Step 3: Wait and Try Again Wait one hour after Step 2 has been completed and try to order again. If possible, have them on the phone when trying to process your order.

Most bank cards and some credit card providers have certain restrictions. Before placing an order, please note that there are limits on the number of attempts per IP address and / or credit card. Continuous attempts will receive a decline message and you will have to wait 24 hours before making another attempt. It is imperative that you call your card issuer.  Please make sure that the card is a Visa or Mastercard only and we do not accept international credit cards. The address verification system ensures that you have entered the correct credit card number, the correct 3 digit security code and the correct 4 digit expiration date on the card. 

Two step verification: You must have a valid mobile phone number. If you do not receive the code, you might not have entered your cell phone number correctly or your cell phone carrier does not accept short codes. You need to ensure that your cell phone carrier accepts short codes. Please contact your cellular carrier. 

If you call your bank or credit card company and the Customer Service Representative is unable to locate the transaction for the order you attempted, please ask them to escalate your account internally. 

At this time we only accept any credit or debit card with a Visa or MasterCard logo. Unfortunately we are not able to accept payments via PayPal, AMEX or Discover, nor are we able to issue invoices and receive checks as payment. We do not accept international credit cards as well.

PrimeMyBody uses several merchants to process all PMB transactions. We currently process through domestic and international processors.

PrimeMyBody does not charge any additional transaction fees; however, your bank or credit card provider might. We do not collect the international transaction fees. Some PrimeMyBody Brand Partners have successfully been able to have this fee removed by calling their bank or credit card company. Please check with your issuing bank and/or credit card institution for details about their International Transaction Fees.

SmartShip is a monthly automatic order for your PMB favorite products. Simply subscribe & save!

No. You are only allowed to have one SmartShip process in a given month.

For example, if you have a SmartShip process on the April 5th and then the next day you change your Smartship date to the 10th of each month, your next Smartship would process on May 10th even though April 10th is the next "10th". 

Yes, sales tax is charged based on the 5 digit shipping zip code for your order.

You may also be charged additional sales tax if your state charges sales tax on store credits as well as shipping & handling and optional insurance.